Privacy Policy

This Privacy Policy explains how Harm Enterprises (“Harm Enterprises,” “we,” “us,” or “our”), a solar-project consulting practice based in Alameda, California, collects, uses, and protects information in connection with this website and our SMS/text-messaging program. Questions: inquiries@harm.org.

Information we collect

• Contact details you provide — such as your name, email address, and phone number when you contact us or request our services.
• SMS messaging data — if you opt in to text with us: your mobile phone number, the content of the messages you send to and receive from us, and message metadata (timestamps and delivery status).
• Limited technical logs — minimal server logs needed to operate and secure the site.

How we use information

• To respond to inquiries and provide consulting services.
• For people who opt in, to operate our SMS messaging program — appointment scheduling, project updates, reminders, notifications, and customer-service replies you have requested.
• To maintain the security and integrity of our systems and comply with law.

SMS Program and Opt-In

You may choose to receive SMS messages from Harm Enterprises regarding scheduling, reminders, project updates, operational notifications, and replies to your requests.

You opt in by either:

• Sending the first text message to a Harm Enterprises business number; or
• Providing your mobile number directly to Harm Enterprises and explicitly requesting to receive SMS messages during a consulting engagement. Harm Enterprises does not send SMS messages unless the recipient has first requested them.

By opting in, you agree to receive SMS messages from Harm Enterprises. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

SMS / mobile messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use Twilio as our messaging provider (a service provider acting on our behalf) solely to transmit messages between you and us. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Opting out of SMS does not affect our other communications with you.

How we share information

We do not sell or rent your personal information, and we do not share it with third parties for their own marketing. We share information only with service providers (such as our messaging provider) as needed to deliver the services, or where required by law.

Data retention

We keep information only as long as needed for the purposes above. You may request access to, correction of, or deletion of your information by emailing inquiries@harm.org.

Security

Information is stored on systems we control and is protected with reasonable administrative and technical safeguards. No method of transmission or storage is perfectly secure.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy; we will post the new version here with a revised effective date.

Contact

Harm Enterprises · Alameda, California · inquiries@harm.org